Hotel Guest Service Agent - Leduc, Canada - Stars Inn and Suites

Stars Inn and Suites

Verified Company

Leduc, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Desk Agent

Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
Assists guests and owners in a friendly, proactive, and efficient manner with appropriate followup, as necessary.
Be aware of all essential aspects of hotel operations.
Collects payments from customers, ensures daily settlements are balanced.
Monitors lobby and checkin activity including cleaning and tidying up lobby area
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Receiving calls, conducting room reservations, and verifying existing bookings
Works with all departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
Staff will be trained for all shifts including audit shifts and expected to help out when needed.
Some general cleaning is required as well.
Must be flexible, must be able to work on weekends, holidays and basically any shifts.

Qualifications:

Excellent customer service skills, phone etiquette and listening abilities.
Flexibility to work varying and extended shifts.
Ability to work under pressure while maintaining professionalism.
Attention to detail to ensure an errorfree work environment.
Effective organization and timemanagement skills to prioritize and complete tasks on time.
Dealing with guest complaints effectively in solving guests needs.
Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
Able to speak other languages is preferable but not needed.
Experience as a hotel front desk agent 6 months is preferable.
Reliability and punctuality is a must.
Must be able to work morning, afternoon and midnight shifts as well as weekends and holidays.

Benefits:

Extended Health after 3 months based on minimum 20 hours work.

Paid breaks

Job Type:
Part-time

Salary:
$16.00-$17.00 per hour

Schedule: