Collections & Loan Servicing Agent (15032) - Barrie, Canada - Bill Gosling Outsourcing

Bill Gosling Outsourcing
Bill Gosling Outsourcing
Verified Company
Barrie, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people


MAKING LIVES BETTER, ONE CONNECTION AT A TIME


For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.

We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock


This is a hybrid position and requires you to work onsite from our Barrie office. 100% work-from-home is not available for this position.

WHAT'S IN IT FOR YOU?

  • Salary starting at $16.55/ hour
  • Health & Dental Benefits are available after an initial waiting period
  • An amazing work culture where you can learn and grow
  • State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe
  • Free coffee and tea
  • Onsite Massage Therapist
  • Onsite gym with Peloton bike and highend equipment
  • Onsite cosmetic technician for hair and nail services

PURPOSE OF THE POSITION:


As a
Collections & Loan Servicing Representative, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent.

In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests.

In this role, customer accounts will be assigned to you monthly.

Through the use of both an auto dialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer.

You will be responsible to take necessary follow up actions until the customer issues are fully resolved.


RESPONSIBILITIES

  • Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer's account information
  • Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.
  • Negotiate payment terms/arrangements if applicable
  • Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.
  • Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
  • Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
  • Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
  • Notifies management of accounts needing additional attention.
  • Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards.
  • Champion company core values and other company programs
  • Other duties as assigned.

REQUIRED EXPERIENCE/QUALIFICATIONS

  • Previous experience in a collections or call center position is desirable
  • Experience in the finance or credit industry a plus
  • Ability to lead and control calls with customer
  • Proficiency in Microsoft Suites including Outlook, Teams, Word and Excel is required
  • Proven analytical & problemsolving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic
  • Excellent written and verbal communication skills are required

ARE YOU A GOSLING? LET'S FIND OUT

  • At Bill Gosling Outsourcing, we live by our 5 core values If these resonate with you continue reading and join our team_

- _Never Satisfied
  • Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. _
- _Able to Grow, Eager
  • In order to get better, you must crave to learn continually. You have a desire to always be learning, growing personally and professionally. _
- _Make Others Better
  • Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. _
- _Creativity and Innovation
  • Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes._
- _Have Fun, Energetic
  • We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. _

WHERE ARE WE
55 Mulcaster St.

Barrie, ON L4M 3M3

We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information

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