Receptionist - Calgary, Canada - Varsity Chrysler
2 weeks ago
Description
This individual is responsible for managing the day-to-day activities of the front desk which includes greeting clients, assisting with After-sales, distributing sales leads, and managing the incoming inventory, and being a front-end representative of the dealership by establishing a rapport with clients and is able to manage and exceed client expectations with ease.
- Hours of work: Evenings/ Saturdays_
Duties and Responsibilities
- Operates a multiline telephone system and transfers calls taken to the individuals concerned.
- Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
- Takes detailed messages when the call cannot be transferred, including the caller's name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
- Welcomes customers visiting the show room and inquires as to the purpose of their visit.
- Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting, and introduces customers to the salespeople.
- Welcomes and serves customers visiting the aftersales department, after this department is closed.
- Communicates with inquirers and visitors in a professional, friendly, and effective manner.
- Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
- Performs other duties as required
Qualifications:
- Previous Automotive Dealership experience is an asset but not required.
- 12 year's customer service experience
- Positive attitude, inviting personality, and customer service focused mentality
- The successful applicant's residence will be within a reasonable community distance
- Professional Business Appearance
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