Ad Admin Team Lead - Toronto, Canada - Coreio Inc

Coreio Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AD Administrator Team Lead
Company Information
Coreio is looking for an AD Admin Team Lead for a 3 month term (possibility of an extension)

Primary Responsibilities:

Deliver technical support services in a courteous and responsive manner during the migration project.
Troubleshoot, fix and/or resolve clients' issues.
Coordinate changes with other support teams and leverage existing change management processes.
Promote and demote Domain Controllers
Troubleshoot Active Directory Forest trust issues.
Create/Delete, modify, and troubleshoot Group Policies
Provide guidance and work leadership to lessexperienced staff members.
Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
Assists with the integration of new acquisitions and various department projects.
Assist with special projects where required as directed.
Manage the ticket life cycle surrounding technical requirements.

Ideal Skills and Qualifications:

Experience in managing complex teams
Ability to communicate effectively with clients, staff, coworkers and management
Assist with special projects where required as directed.
Manage the ticket life cycle surrounding technical requirements.
Excellent interpersonal, written, and oral communication skills.
24 years of workrelated experience.
Holds Comptia A+ certification and Windows 10 Certification
Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
Experienced working with laptops and both Windows 7 and 10 operating systems
Using Azure Active Directory, the Microsoft Identity and Access Administrator plans, deploys, and manages an organization's identity and access management systems (Azure AD)
Knowledge of Identity & Access Management, authentication, and authorization
Knowledge of Active Directory user administration and basic network troubleshooting.
Extremely detailoriented with a proven ability to put clients first.
Strong people skills and the ability and desire to provide the best customer experience to clients.
Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic Team in a fastpaced customer care environment.