Application Specialist - Toronto, Canada - Xylem

Xylem

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Application Specialist will provide technical and commercial support for new equipment and aftermarket services quotes to internal and external customers.

Work efforts of low to moderate level of technical expertise such as specification review, product selection and order feasibility will be required.

Essential Duties/Principal Responsibilities:

Provide commercial support and use available quotation and Enterprise Resource Planning (ERP) tools as well as communicate with related internal customer and vendor contacts
Provide inquiry to order commercial support with activities including solicitation of vendor quotes and customer quotation development and sales pipeline support.
Support to sales representatives by providing presales technical and commercial support with activities including: basic level Application Engineering support to internal customers with design and proposal of our systems; specification review for the purposes of identifying and facilitating prebid needs; and related follow up work that includes product selection, solicitation of vendor quotes, and customer quotation development
Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs
Create customer service experiences for internal customers
Assist Sales Region with the achievement of sales targets and budgets;
Daily Internet scanning in the research of new projects;
Provide assistance, as required, with other daytoday customer support activities

_ Additional Responsibilities:
_

Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions
Assume other duties and responsibilities as required

Key Competencies:

Continuous improvement mindset
Crossboundary collaboration
Inspiring accountability
Highly detail oriented
Ability to multitask

_ Key Relationships:
_
- _ External:_ End users, contractors, and consulting engineer firms

Required Qualifications:
Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

24 Year college degree in a technical or engineering field
Basic knowledge of electrical and/or mechanical work
02 Years' experience in Municipal, Industrial or Engineering market Technical knowledge as it relates to the understanding of engineered solutions equipment and related tools
Ability to gain expertise in Xylem required product configuration and selection tools
Strong customer service skills
Good collaborative and communication skills (written and verbal)
Detail oriented with strong organizational and task management skills
Ability to manage multiple projects
Ability to work with diverse workforce and customer base
Proficient in Microsoft Office
Preferred Qualifications:_
Additional preferences for a specific position._
Continuous improvement, lean practices, value stream mapping and waste elimination experience

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)