Parts Specialist - Saint-Augustin, Canada - Strongco

Strongco

Verified Company

Saint-Augustin, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Province:
Quebec

Branch:
St. Augustin

Employment Type:
Full Time

Number of Positions:1

SUMMARY

The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.

DUTIES AND RESPONSIBILITIES

Prompt and accurate processing of parts orders;
High level of customer service on the Parts counter;
Physical inventory accuracy and daily cycle counts;
Answering phone with a high level of service and urgency;
Prompt ordering from vendors to fulfill customer orders;
Timely processing of returns and credits;
Proactive customer contact and telemarketing;
Seek out opportunities to increase part sales;
Backorder tracking and recovery;
Effective inventory management;
Ensuring a high level of support to the Parts and Service Department;
Timely completion of duties as outlined by the Parts Manager;

CORE COMPETENCIES:

Has experience in a similar role with an aptitude for customer service and sales;
Knowledge of the heavy equipment industry or a related industry is an asset;
Must be proficient with Microsoft computer programs;
Must have the ability to multitask;
Organize and prioritize work in a fast paced environment;
Knowledge of SAP is an asset.

EDUCATION/TRAINING:

Postsecondary diploma and/or relevant work experience.

HEALTH AND SAFETY:

It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures.

In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant's needs._