Csr (Customer Service Representative) - Mississauga, Canada - Torvan Medical Inc

Description

• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Order acknowledgements;
• Enter and process customer orders;
• Order follow up through to fulfillment;
• Responding promptly to customer inquiries;
• Acknowledging and resolving customer inquiries/complaints;
• Knowledge of service offerings to best assist the customers;
• Keeping records of customer interactions through available software;
• Communicating and coordinating with colleagues as necessary;
• Ensure customer satisfaction and provide professional customer support;
• Work with sales representatives and other colleagues daily to provide the utmost service to customers.

• Full time Permanent Role
• Salary between $ $55000
• Mon to Fri schedule
• Group insurance after three months of Probation

• High school diploma required, CITT or PLOG an asset
• Ability to maintain a calm approach when dealing with customers
• Comfortable using multiple TMS systems in tandem
• Ability to work independently or with other representatives
• Good interpersonal skills
• Organized with the ability to juggle several tasks at once
• Good listening skills

• Casual dress
• Disability insurance
• Extended health care
• Vision care

• Monday to Friday

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

• Secondary School (preferred)

• Customer service: 1 year (required)