Guest Service Supervisor - Winnipeg, Canada - Clarion Hotel

Clarion Hotel

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Clarion Hotel & Suites Winnipeg.

Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued.

Summary of Responsibilities:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

Ensuring the smooth daily operation, while maintaining high levels of guest service
Handling of guest comments and complaints ensuring guests needs are met
Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
Participating in communication meetings within the department, the hotel, and the company
Adhering to the code of business conduct
Being responsible for cash float
Ensuring interdepartmental communication and cooperation in the interest of better guest satisfaction
Maintaining a safe and hazard free working environment
Working shifts as business levels dictate
Performing general computer maintenance
Training on the latest software and equipment
Oversee training and performance management of 48 colleagues
Responsible for seeking feedback from all departments in the hotel
Duty Manager shifts and responsibilities as assigned
Practicing room yield management, to ensure maximum profitability of overall operations
Monitoring inventory, room types, and categories
Ensure that the operational budget is adhered to and all costs are controlled
Ensuring the safety and well being of our guests and coworkers by having a working knowledge of crisis and emergency procedures
Maintain a safe and hazard free work environment
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Adhere to all environmental policies and programs as required
Other reasonable duties as assigned

Qualifications:

Previous leadership experience in guest services preferred
Previous Property Management System experience required
Must be able to type 25 words per minute
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):