Sport Services Lead Attendant - Red Deer, Canada - Red Deer Polytechnic

Red Deer Polytechnic
Red Deer Polytechnic
Verified Company
Red Deer, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Please see Special Instructions for more details
:

Training commences end of June 2024.


Posting Details:

Position Information


Position Title

  • Sport Services Lead Attendant
    Position Summary
  • The Sport Services Lead Attendant is an enthusiastic, customer service driven leadership position that works closely with the Sport Services Operations Coordinator and all other staff to provide an excellent customer experience to all members and guests of the Gary W. Harris Canada Games Centre (GWHCGC) and all users of sport facilities and outdoor sport fields across the campus.

This position must have a strong understanding of the business of the (GWHCGC) including facility layout, programming, user groups, facility bookings, public and special event schedules, with the ability to communicate any of these to staff, members, and guests.- The Sport Services Lead Attendant performs all operations pertaining to sport camps, user group bookings, sporting and fitness events including equipment and technology set-up.

The Sport Services Lead Attendant supports the coordinator with staff scheduling and the development and delivery of sport camps.

This position completes key tasks at a very high standard and makes key customer service driven decisions to exceed the expectations of members and guests of the GHWCGC.- This position provides general support to all functional areas of the GWHCGC and in collaboration with the coordinator ensures that safety, security, and emergency response is a top priority.


  • The Sports Services Lead Attendant ensures that all sporting equipment is maintained on a regular basis and repaired as required.
  • The incumbent assists the Coordinator and the Manager with a variety of initiatives and projects as required in support of excellence and innovation for our sports facilities and guests.
  • This position provides shift leadership and gives day to day direction to Sports Services Attendants as required. The Sport Services team supports the delivery of dropin schedules and the intramurals at the Gary W. Harris Canada Games Centre and main campus gymnasiums.
    Position Responsibilities

Sport Services Operations & Customer Service:


  • Performs all operations pertaining to user group bookings, sports camps, and events.
  • Leads the team for the setup and takedown of all equipment, (i.e. raising and lowering of basketball hoops, changeover of nets, setting up score tables, etc.) as required.
  • Ensures that all field of play technology is setup and working properly (i.e. scoreclock, sound/PA systems, etc.) for each user group and that they are able to operate the technology properly.
  • Ensures that each facility is in topnotch condition, is clean and fully setup for each user group to the highest standards possible.
  • Works closely with the Sport Services Operations Coordinator on sporting equipment inventory control, maintenance and repair.
  • Uses a strong understanding of the business of the GWHCGC (including knowledge of facility layout, programs, facility bookings, public and special events schedules) to communicate appropriately with all members and guests of the GWHCGC.
  • Works with the Sport Services Operations Coordinator to develop, implement and evaluate facility customer service standards and assists all areas of the facility with tools and training to deliver exceptional customer service.
  • Works with the Sport Services Operations Coordinator to develop, coordinate and implement customer service feedback systems to meet and exceed customer needs.
  • Utilizes available software systems to support operations and the work of the coordinator.
  • Provides general support to all functional areas of the GWHCGC and in collaboration with the Sports Services Operations Coordinator to ensure that safety, security, and emergency response is a top priority.
  • Responsible for the daily updating of arena user information on the arena LCD screen.
  • Responsible for completing maintenance and repair requests for damaged equipment.
  • Makes key customer service decisions that will exceed the expectations of members and guests of the GWHCGC.
  • Ensures the strict adherence to all procedures and expectations.
  • Inspects setups and acts on findings accordingly.
  • Signs off on daily tasks upon inspection.
  • Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
  • Leads shift change and communication process.

Shift Leadership:


  • Works closely with the Sport Services Operations Coordinator on the recruitment, selection, and evaluation of Sport Services Attendants in compliance with People and Culture policies and procedures, FOIP, and collective agreements.
  • Works with the Sport Services Operations Coordinator on formal and informal orientation and training of Sport Services Attendants.
  • Provides leadership by disseminating information, providing feedback, advice, and coaching.
  • Demonstrates safe work practices in the
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