Mid Level Application Support Analyst - Mississauga, Canada - Citi

Citi

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role / Position Overview

Responsibilities:

Work closely with the development, QA and business support teams, and the GSP business to determine strategy & priorities and to ensure that the team is meeting the business' requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions.
Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
Follow through to ensure each problem is resolved according to SLA. Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Qualifications:

5+ years experience in an Application Support role.
Experience with some relevant technologies ie Python, Shell, Linux, SQL, ECS are good to have along with willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good allround technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Education:

Bachelor's/University degree or equivalent experience

Citi Canada is an equal opportunity employer.

Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law.

Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law Supplement.

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EEO Policy Statement.

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