Service Advisor - Brampton, Canada - Auto Planet
Description
Drive for Excellence
Since 2015
AutoPlanet Brampton has strived on innovation as Ontario's largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do.
We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.
AutoPlanet Brampton is looking for a
Service Advisor to be part of their dynamic team.
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities.
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Great Experience: Every customer is entitled to a great experience
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Integrity: We are honest and transparent in our actions
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Diversity: We are stronger through the inclusion of people, brands and ideas
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Innovation: We passionately embrace opportunities for new and continuous improvements
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Empowerment: We encourage and support our people in taking initiative
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Giving Back:We positively impact the communities in which we live, work and raise families
About you.
You will join a team dedicated to working cohesively together. You are committed to helping us provide a hassle free, honest and transparent environment for our guests and team.
With a team that has countless success stories of career mobility, expect that you will be on the right path to growing and acquiring new skills.
Here's what you'll deliver:
- Greet each customer in a prompt, courteous manner.
- Communicate with customers to determine the nature of the mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
- Obtain customer and vehicle data.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests (if required) of customer vehicles in order to assess customer concerns.
- Maintain a daily log of repair orders written as well as their status.
- Manage minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Address telephone inquiries regarding workinprocess requests and appointments, and return phone messages promptly.
- Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay uptodate on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and preowned sales departments.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
- Complete safety checks for used vehicles within dealerships.
- Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.
You champion success with these accomplishments:
- High School Diploma or GED is required.
- Minimum 1 year of automotive experience or equivalent is required.
- Must have a valid Ontario Driver's License and good driving record.
- CDK Dealer software experience is an asset.
- Basic knowledge of mechanical repairs and terminology.
- Strong customer service and troubleshooting skills.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry, data editing and typing skills.
- Experience in all aspects of customer service and people management.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
- Highly flexible, with solid interpersonal skills that allow on
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