Hospitality Supervisor - London, Canada - Chick-fil-A | Wharncliffe & Wonderland

Description

At Chick-fil-A of Wharncliffe & Wonderland, we foster an environment of excellence and create Raving Fans by executing all tenets of Winning Hearts Every Day through a clean and safe environment, great food, fast & accurate service, & genuine hospitality.

We are currently seeking a full-time Hospitality Supervisor
focused on leading teams to achieve on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved team member skills and performance.
Under the supervision of the Operations Director, the duties and responsibilities of the Hospitality Supervisor include, but are not limited to, the following:

• Serves as expert for hospitality and service;
• Sets departmental hospitality goals and share the scores visually with the team, celebrate the wins;
• Develops a monthly hospitality plan for approval by the leadership team, implements plan to drive guest satisfaction, accountability and provide consistent experiences for guests;
• Monitors and reviews service processes with the leadership team monthly;
• Identifies and introduces signature service offerings and enhancements in each of the main departments including the drive thru, quality, back of house, catering, and training;
• Recognizes and celebrates team member's successes in delivering hospitality and excellent service;
• Collaborates with area Supervisors to align on the hospitality vision;
• Provides ongoing coaching for team members daily on best hospitality practices;
• Creates daily focus on goals and specific hospitality behaviours;
• Oversees guest experience metrics (OSAT, ACE, Cleanliness, Accuracy, Taste);
• Conducts comprehensive hospitality training and support, including the Guest Recovery model, provides recalibration for any team member or leader entering a new position;
• Manages guest feedback and oversees all cares reports;
• Partners with the Marketing Director to ensure marketing activities, catering, and events align with the hospitality vision; and
• Maintains cleanliness standards in the dining area, front counter and washrooms.
• High School Diploma or equivalent
• Valid Food Handler Cerfiticate or a willingness to obtain
• Demonstrates a sincere desire to serve others;
• Selfmotivated strategic leader, goal oriented, tech savvy, and resultsdriven to motivate teams and enhance the brand;
• Strong project and time management skills, with a consistent history of highlevel performance;
• Exceptional written and verbal communication skills;
• Demonstrates care through the cultivation of a culture where everyone can contribute, displaying genuine servicemindedness;
• Accurate, meticulously detail oriented and keenly observant;
• Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking;
• Ability to follow instructions diligently with a positive attitude;
• Punctual, dependable, exhibits sound judgement;
• Passionate about nurturing the guest experience, building professional guest relationships and empathizes with diverse guest needs;
• Maintains impeccable hygiene and professional in appearance at all times; and
• Teachable and open to embracing new ideas or change.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.

Here are some of the great benefits of working at Chick-fil-A:

- **Flexible Hours*

• You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

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Closed Sundays

• All ChickfilA restaurants are closed on Sundays so you can have a day off to spend with family and friends.

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Work Directly With A Chick-fil

• A Operator
• The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

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Competitive Pay

• Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

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It's a Great Place to Work

• At ChickfilA, our Operators consider their team members to be more than just employees, they are a highly valued part of each ChickfilA restaurant. Our high retention rate is proof that team members really enjoy working at ChickfilA.

REQUIREMENTS:

• High School Diploma and equivalent
• Food Handler Certifcation
• Selfmotivated, adaptable and a consistent high performer
• Excellent project and time management skills
• Strategic thinker, goaloriented, tech savvy and results oriented
• Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, walking
• Strong communication and interpersonal skills, passionate about building professional relationships with guests and employees
• Demonstrates c