Routing Coordinator - Brampton, Canada - Tasco Appliances

Tasco Appliances

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department._

Customer Service:

Customer Service Representative
Installation:
Appliance Installer Helper (GTA & London)
Appliance Installer Helper Durham Region (Permanent, full time)
Installations Administrator
Routing Coordinator (Head Office)
Delivery:
Delivery Driver GTARouting Coordinator (Head Office)

Reports To:
Installations Admin Team Lead Summary

The Routing Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Routing Coordinator provides a professional and positive company experience to all customers.

Job Duties

Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required
Ensure all orders are paid prior to any scheduling
Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department
Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner
Act as a point of contact for the department
Investigate and troubleshoot customer service issues and damage claims as necessary
Provide quotes for installations and assist with any administrative work
Manage tasks, resources and priorities, to best meet the needs of our external and internal clients
Complete quality checks for upcoming appointments to ensure site readiness and sale accuracy
Work with the sales associates to ensure the customer's needs are taken care of
Monitor and address any issues within the installation inbox
Assist customers and technicians with questions or concerns regarding their invoice.
Use provided tools to monitor driver and technician locations and progress to forecast remaining durations and anticipate any potential issues for upcoming appointments
Update the system with accurate notes regarding transactions
Prioritize multiple competing requests while maintaining a high level of service
Utilize technology to route delivery and installation technicians in an efficient and cost effective manner
Coordinate and manage the most efficient loads to remain cost effective as a company
Identify problems or conflicts in the current and upcoming schedules for the purpose of mitigating the impact of these risks.
Other related duties as requested by the Manager

Requirements:

Secondary School Diploma or equivalent
25 years' experience in Customer Service preferred.
Strong customer service and troubleshooting skills
Able to effectively communicate both verbally and in writing
Able to work well under pressure dealing with escalated calls in a busy work role
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Proven data entry and typing skills