IT Support Technician - Greater Sudbury, Canada - Contact North

Contact North

Verified Company

Greater Sudbury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join Our Dynamic Team

Launch Your IT Career with Us: Unique Opportunities for Recent Grads and Junior IT Professionals
Are you passionate about empowering individuals through education and training?

Do you thrive in a collaborative and dedicated team environment?

If so, an opportunity awaits you with Contact North I Contact Nord

At Contact North I Contact Nord, we are committed to providing free support services to students in rural and remote communities across Ontario.

By joining our team as a
Bilingual
IT Support Technician, you will have the chance to help individuals access life-changing education opportunities and make a lasting impact on their lives.

IT SUPPORT TECHNICIAN (BILINGUAL) - Hybrid (Sudbury)

Your Responsibilities Include:

Customer Support

Provide first level customer support to both internal and external clients using Contact North | Contact Nord's information technology platforms, systems and services
Use active listening skills, probing and troubleshooting techniques to successfully resolve technical support issues over the phone and via web tools with clients who often have a very basic computer knowledge
Identify issues requiring Tier 2 support and escalate when appropriate
Provide appropriate followup, documentation (ticketing system) and responses to clients

Systems Maintenance

Work as part of a team of specialists, where team members work collaboratively and autonomously to ensure all Contact North | Contact Nord platforms, systems and services operate optimally and without unscheduled interruption
Create user accounts, test, install and configure equipment and software, perform required maintenance and updates to systems and software
Monitor systems, identify service interruptions and alert appropriate staff in a timely manner
Function as a proactive member of a selfmanaging team

Requirements:

Post-Secondary diploma in information technology, computer science, networking, electronics, and/or telecommunications would be considered an asset.
12 years' experience providing technical support to internal and external clients on systems, platforms, software and devices
Fully bilingual, with an equally high standard of verbal communication and business writing skills in both English and French is required
Working knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory service software
Working knowledge of Windows 10, Apple and opensource operating systems
Working knowledge of Microsoft 365 (Exchange, Word, PowerPoint and Excel)
Analytical, problem solving and organizational skills, with demonstrated ability to diffuse problematic situations and provide a positive client experience
Proven ability to work with mínimal supervision, as part of a selfmanaging team and excise sound judgement and diplomacy when dealing with clients
Valid, class G driver's license

Why Choose Contact North I Contact Nord as Your Employer?

We value your skills and expertise, focusing on what you can contribute rather than just your credentials.
Opportunity to work in a closeknit, supportive and flexible team environment that helps you to develop your skills and gain meaningful experience
Starting wage of $21.68 per hour with progressive annual increases
We provide a comprehensive employee benefits package and a matching RRSP contribution plan.
15 days of accumulated paid vacation annually.
35 hours per week, Monday to Friday between the hours of 8:00 a.m. and 10:30 p.m.
The satisfaction of doing meaningful work and helping people across Ontario get the education and training they need