Supervisor - Fracture Clinic - Toronto, Canada - Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Summary of Duties:

Managing daytoday operations of the Fracture Clinic, including scheduling, issues management, and supporting the highly functional Fracture Clinic team.
Supports Fracture Clinic team to resolve patient issues, which may include resolving issues in conjunction with the Office of the Patient Experience and Patient Accounts.
Hiring, training and coaching of staff, supervising team to ensure performance standards are met, and implementing corrective strategies where performance issues are identified.
Developing, documenting and reviewing appropriate department policies, procedures, and processes ensuring best practice and preventing potential risks to department in conjunction with Managing Director.
Ensuring supporting program systems meet program needs on an ongoing basis, making recommendations for change and ensuring implementation has occurred.
Supports regular meetings and drives any required changes for quality improvement.
Working with the Managing Director on strategic oversight of the Fracture Clinic.

Qualifications/Skills:

Minimum 3 years administrative experience in a complex, highvolume hospital environment.
Supervisory experience required.
Proven interpersonal, collaborative and teambuilding skills.
Possess strong organizational, data management and analytical skills.
Effective oral and written communication skills.
Effective time management, delegation and resource management skills; able to work well under pressure and tight deadlines.
Competency in Access, Excel, Microsoft Word, and Powerpoint, and ability to learn additional systems as required.