Customer Service Representative - Edmonton, Canada - Carmichael Engineering / Ingénierie Carmichael

Carmichael Engineering / Ingénierie Carmichael
Carmichael Engineering / Ingénierie Carmichael
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded.

These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected.

If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.


Carmichael is looking for a Customer Service Representative to work in our Edmonton Branch and manage the customer service of a client in the Gas and Oil Industry as well as work with our National Accounts clients.

This is a full time permanent position to start immediately.


Tasks and Responsibilities:

  • Handle incoming customer inquiries in a prompt, courteous and professional manner
  • Resolve customer concerns in a prompt, courteous and professional manner
  • Schedule and dispatch service requests accurately
  • Work with other departments to ensure efficiency and customer satisfaction
  • Process and accurately close work orders
  • Contact existing customers to schedule appointments
  • Communicate with service technicians

Requirements:


  • 2 years of experience in a customer service oriented role or similar position.
  • Punctual and reliable
  • Ability to handle difficult customers
  • Excellent computer skills
  • Ability to work independently or as part of a team
  • Time management skills
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