IT Asset and Configuration Manager - Toronto, Canada - Raise

Raise

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

Accountable for the Configuration and Asset Management operation (strategy, people, process/policy, and tools)
Creation, implementation, and communication of configuration management plans, processes, and standards.
Creation, implementation, and communication of the service asset management policy and standards.
Making sure that assets are uniquely identified according to naming conventions and ensuring that all IT personnel comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases, and templates
Proposing and agreeing on interfaces with change management, problem management, network management, release management, computer operations, logistics, finance, and administration functions
Developing and maintaining the configuration management process in collaboration with your other IT business stakeholders.
Monitoring the population of the asset register and configuration management database
Reviewing the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated

As a successful IT Asset Configuration Manager, you

Ensure that configuration changes do not have an adverse impact on services by enforcing compliance
Take responsibility for the configuration management policy and process
Control and manage the database, and perform change evaluation based on information received assessing quality of requests for change (RFC) to the CMDB
Coordinate all configuration management database changes which impact services according to the agreed and published Change Control policy
Have a working knowledge of the endtoend implications of configuration changes and communicate them accordingly
Control the status of configuration and service items
Provide accurate configuration information to enable people to make decisions at the right time
Enforce strict access control of all items to ensure the integrity of all assets
Identify, control, record, report, audit and verify configuration items, including versions, baselines, components, their attributes and relationships

Skills:

Preferred skills

Relevant IT technical field and service management experience
Experience in leading in Service Asset and Configuration Management in a challenging environment.
Database design and architecture experience.
Specialized knowledge of defining, documenting and implementing Asset Management and Configuration Management processes for both hardware and software CIs.
Wellversed on ITIL Service Lifecycle Management Processes
ITIL v3 certification.
Experience with working across a complex multi supplier environment to achieve desired results.
Selfmotivated and with a positive attitude. Adaptable and flexible to change in a large organization.
Experience with IT Service Management toolsets (e.g. Service Now, Microsoft SCCM)
Current experience of assets and CMDB models and methodology.
Understanding of service organizations and the impact of deployment on CMDB.
Methodical approach with high attention to detail.
Excellent written and verbal communication skills
High attention to detail
Is flexible and a proactive team player