Servicenow Reporting Specialist - Toronto, Canada - Compest Solutions Inc

Compest Solutions Inc
Compest Solutions Inc
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

ServiceNow Reporting Specialist

Location:
Toronto, ON M4W 1E5 (Hybrid 3 days mandate)

Contract requirement

Top 3 Skills:

  • ServiceNow CMDB
  • ServiceNow HAM/SAM
  • ServiceNow ITAM
ServiceNow Reporting Specialist for Configuration Management, CMDB and ITAM (HAM/SAM)

Role/Capability:
ServiceNow Reporting Specialist for Configuration Management, CMDB and ITAM (HAM/SAM)

  • Configuration Management Database (CMDB) Fundamentals, and advanced reporting capabilities within ServiceNow
  • ITAM Fundamentals, and advanced reporting capabilities within ServiceNow
  • CMDB Health Dashboard Design, implementation and BAU operations including creating validating and monitoring IRE rules

Purpose:

To assist the Service Aware Mapping Team (Configuration Management + CMDB + IT Asset Management) as an experience ServiceNow SME to assist in the maturity, architecture, build and performance of the CMDB to ensure optimal performance and operation while validating the configuration and related integrations, workflows, automations, etc.

are working correctly.

IRE rules and ensuring the CMDB health dashboards are set up and operating correctly based on completeness, correctness, and compliance.

Threshold is to maintain 93-95% MoM.

Description:
We require (2) two experienced ServiceNow CMDB/ITAM Reporting Specialists with expert knowledge of the HAM/SAM (Pro)

IT Asset Management Modules and the CMDB Modules in ServiceNow Requirements:
as follows

  • Enable and configure the jobs that process CMDB health tests
  • Calculate CMDB health scores for the completeness, compliance, correctness, and relationship KPI
  • Ensure health scores are aggregated into the overall CMDB health report.
  • Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy,
- perform CMDB audits to ensure data completeness and quality,
- enable process adherence through reporting and dashboards
- create, implement, manage, update all ServiceNow Performance Analytics & Reporting for configuration management, CMDB and ITAM

  • Experience with data in all tables and building required reports, dashboards etc.

to support KPI's and KRI's as follows:
"


Salary:
$55.00-$60.00 per hour

Expected hours: 40 per week


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • ServiceNow: 10 years (preferred)
  • ServiceNow

CMDB:
10 years (preferred)

  • ServiceNow
HAM/


SAM:
10 years (preferred)

  • ServiceNow

ITAM:
10 years (preferred)

  • Service
Now Reporting: 10 years (preferred)

  • IT
Asset Management Modules: 10 years (preferred)

Work Location:
Hybrid remote in Toronto, ON M4W 1E5
More jobs from Compest Solutions Inc
See all jobs of Compest Solutions Inc