Bellperson-pck - Pickering, Canada - Great Canadian

Great Canadian
Great Canadian
Verified Company
Pickering, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Pickering Casino Resort is seeking two (2) Full-time Bell Persons


Under the general direction of the Front Office Manager, the Bellperson is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.


  • Welcome and greet guests at the entrance of the hotel (ensure effective arrival and departure procedures are followed for individual and group/tour activity)
  • Addressing telephone and inperson inquiries for service requests
  • Responsible for providing a seamless and exceptional guest arrival and departure experience by providing with luggage assistance
  • Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction
  • Follow shift checklists to ensure all duties are completed in a timely manner
  • Assist with cleaning duties in order to maintain a clean and wellordered work area in line with hotel policy
  • Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy
  • All necessary additional duties as assigned.

Successful applicants will demonstrate the following qualifications:

  • Minimum 1-year experience in full-service hotel, preferred
  • Basic computer skills: Microsoft Word, Excel, Internet
  • Knowledge of area and surrounding attractions
  • Excellent verbal communication skills.
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