Bilingual Spanish Customer Service Advisor - Toronto, Canada - Propel Holding Inc

Propel Holding Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_About Us:
_
Propel Holdings (

TSX:
PRL) is an innovative, online fintech company, committed to credit inclusion by providing and facilitating fair, fast and transparent access to credit with exceptional service using its proprietary, industry-leading online platform.

Through its operating brands, Propel is focused on providing access to credit to underserved consumers who struggle to access credit from mainstream credit providers.

Propel is proud to have been able to facilitate access to credit for an increasing number of consumers, helping them move forward in their credit journeys.

Our amazing team has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent. We are innovative and have a dynamic workforce which has experienced incredible growth and success. Talent and hard work never go unnoticed, and we believe in succeeding together.

_ About You:
_

Responsibilities:

Respond to inbound and outbound inquiries via multiple communication channels
Answer customer questions
Cure & rehabilitate customer accounts in arrears
Communicate the appropriate course of action to clients in a kind and professional manner
Build customer confidence in the services offered by the company
Complete followup calls on nonresponsive accounts
Work as a team to achieve group and individual goals

Requirements:

Strong work ethic with a passion for delivering outstanding customer service
Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
Detailoriented Excellent communication skills
Spanish skills are an advantage
Previous call center/collections experience is not required but considered an asset
Available to work Tues-Fri 19 pm and Sat 10am6pm (with potential to move to 9am 5pm, Monday to Friday)

Benefits to Joining Propel

Growth and opportunity we pride ourselves on promoting from within
Incredible company culture
Competitive salary and health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace

_ Please note:
All interviews will be conducted using "Microsoft Teams"._

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls._