Application Support - Montréal, Canada - Jesta I.S.

Jesta I.S.
Jesta I.S.
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Jesta I.S.
Jesta I.S. is a global supplier of integrated software for wholesalers and retailers specializing in apparel, footwear, housewares and electronics.

Our end-to-end solutions streamline your day-to-day operations throughout your entire supply chain while always keeping your customers top of mind.


We are continuously enhancing our products to meet the evolving needs of the ever-expanding wholesale and retail industries as well as developing innovative solutions to maximize operational efficiencies and customer satisfaction.


With more than 50 years of combined wholesale and retail experience, we recognize the importance of providing solid software solutions coupled with impeccable client service.


Responsibilities:


  • Resolve endtoend solution support tickets and taking ownership of customer issues.
  • Lead and participate in discussions regarding hardware, networking and databases performance and problems.
  • Participate in testing of software functionalities, providing feedback and performing project related tasks.
  • Maintain and upkeep knowledge base records of procedures, processes and known solutions.
  • Participate in writing software technical documentation.

Technical Support

  • Must be familiar with
    ERP, Merchandising, Warehouse Management, Source and Demand:
  • Ensure all client related inquiries are to be addressed in a prompt, courteous and professional manner.
  • Test fixes to ensure problems have been adequately resolved.
- contribute in the development of knowledge base and frequently asked questions.

  • Ability to effectively manage multiple activities of varying complexity levels with conflicting priorities involving crossfunctional teams.
  • Excellent communication and presentation skills in both written and verbal, including the ability to produce clear and wellorganized documents.
  • Team player with a desire to continuously improve current business practices/processes.
  • Proven analytical and problemsolving skills

Required Skills & Abilities:


  • Strong problemsolving skills.
  • Excellent English verbal and written communication and functional French verbal communication including the ability to work with technical and nontechnical audiences.
  • Ability to influence, persuade and negotiate to achieve desired outcomes.
  • Effective interpersonal skills and a strong client service focus including demonstrated flexibility and client advocacy.
  • Able to adapt quickly to different environments and work independently if necessary
  • Ability to multitask in a fastpaced atmosphere

Required Experience:


  • 2 + in SQL database (Oracle SQL PL/SQL is preferred).
  • Proficient in SQL language (Select, insert, update, join statements to name a few)
  • Proficient with SQL packages, procedures and functions
  • Proficient with.
Net Framework, JavaScripts and XML would be a plus

  • Experience with retail, wholesale and/or manufacturing industry IT systems experience would be a plus.