Conventional Bus Operator - Fort McMurray, Canada - Regional Municipality of Wood Buffalo

Regional Municipality of Wood Buffalo

Verified Company

Fort McMurray, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 1802

Affiliation:
CUPE Transit

Position Type:
Permanent Full Time

Number of Openings: 1

Bi-weekly Working Hours: 80 hours bi-weekly

Department/ Branch:
Public Works, Transit

Job Location:
Fort McMurray

Transit Start Rate:
$ 41.24

Transit Permanent Rate:
$ 48.51 _(Permanent rate effective after twelve (12) months of employment)_

COLA:
Bi-Weekly - $480

Closing Date (dd/mm/yyyy): 02/04/2023

Posting Type:
Internal and External

During the training period, the rate of pay is $18.00 per hour._

GENERAL DESCRIPTION:

Conventional Bus Operators are responsible for the safe operation of their vehicles and must follow schedule guidelines, sometimes under difficult circumstances.

Customer service is an essential part of the daily duties as Operators must be able to communicate effectively with all passengers and respond to their needs, constantly monitor their passengers and other drivers, and exercise a great deal of tact and diplomacy.

Conventional Bus Operators deal with heavy traffic and congested streets, while monitoring fare collection and advising of the fare requirements, issuing and receiving transfers, and checking passes.

Conventional Bus Operators must be alert and manage their personal well-being as they can drive long hours with minimum breaks, operate during peak periods with split shifts and must cope with adverse weather, construction, and traffic conditions.

Conventional Bus Operators may be required to participate in emergency management operations as part of the Municipality's emergency response.

RESPONSIBILITIES:

Report to dispatch or start location at the beginning of shift and review operators' notices.
Review and confirm shift schedule and route for the shift.
Check and visually inspect vehicle for pretrip.
Drive vehicle and practice defensive driving techniques.
Follow applicable traffic laws at all times.
Assess and monitor vehicle operating conditions, and report issues.
Pull vehicle into bus stops.
Daily interaction with transit riders focused on safety, customer service, quality, and improvement of the municipal transit experience.
Greet and acknowledge passengers in a professional and courteous manner.
Assist with passenger personal items, packages, and luggage (maximum weight of 50lbs), when required.
Anticipate potential problems and handle customer complaints.
Respond to passenger inquiries.
Ensure passenger safety and comfort.
Monitor collection of fares, advise of fare requirements and receive, verify, and issue transfers.
Monitor passenger loads.
Inform passengers of vehicle rules and regulations as required.
Follow safe boarding and exiting procedures.
Board and exit people with special needs. Many buses have wheelchair accessible features which require Conventional Bus Operators to assist passengers on and off the bus by operating ramps and securing wheelchairs.
Ensure all door areas and aisles are clear of items.
Ensure passengers are seated or secure.
Monitor the behaviour of passengers to ensure the safety of others and make contact with the Communications Centre for assistance as needed.
Document issues and concerns and provide the information to the Communications Centre.
Anticipate passenger emergencies and respond to medical emergencies.
Respond to onboard emergencies, evacuating passengers as needed.
Respond to incidents and accidents, seek assistance as required, and complete required reports.
Drive vehicle in congested areas.
Monitor stop areas and report damage and/or issues to the Communications Centre.
Follow scheduled routes and scheduled guidelines, and respond to schedule and routing adjustments.
Monitor speed and time points, and report deviations from schedule to the Communications Centre.
Conduct postoperations procedures.
Conduct posttrip inspection, and report lost items.
Report issues affecting safety and/or normal routing.
Check out with dispatch.
Perform other related duties as assigned.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong communication, interpersonal, and customer service skills.
Ability to demonstrate dependability and reliability.
Strong problemsolving skills.
Ability to react quickly and remain calm in difficult and stressful situations.
Ability to understand, speak, read, and write English in order to learn training materials, communicate effectively with the travelling public, and complete written reports.
Ability and willingness to obtain First Aid/CPR Certificate is required within three (3) months of employment.
Ability to complete a Defensive Driving course.

EDUCATION AND EXPERIENCE:

High School Diploma or GED equivalent is required.
Three (3) years of experience working in a service occupation dealing directly with customers.
Five (5) years of recent driving experience.
Minimum six (6) months of large commercial vehicle driving experience