Bilingual Customer Experience Specialist - Toronto, Canada - Endy

Endy

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you'll represent the Endy brand on the front lines.

While this is no sales role, you uphold an influential approach to provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

What You'll Do:

Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Be resourceful and use all available tools to handle various situations
Efficiently identify and solve problems for customers
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Work in crossfunctional teams to improve overall customer service, and think proactively about enhancing our products, services, and protocols
Provide daily updates to other Customer Experience team members

Who You Are:

Bilingualism (French/English) is required
Must be available on a fulltime basis with the following flexible hours: 10 am10 pm EST
You've worked in customer experience, sales, or community management before, preferably at a retail or ecommerce company
Natural communicator with the ability to communicate complexity in easytounderstand terms
Comfortable with ambiguity and being a touchpoint for customers to make the best of their Endy shipping, delivery, sleep, and return experience
An empathetic individual with great interpersonal skills
Proven ability to take ownership with little to no supervision
Skilled at working with all types of customer personalities, understanding customer needs, and deescalating issues
Able to prioritize and multitask with a positive attitude
Familiar with ecommerce/help desk tools such as Shopify, Zendesk, , or similar systems is an asset

What We Offer:

Flexible vacation policy
Annual wellness days
Health & lifestyle benefits
Endy products & discounts
Mental health support program
Parental leave program
Virtual team events

We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.

Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process._