Analyst Iii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411301BR

Securities / Wholesale Banking

Toronto, ON

June 7, 2023

Company Overview

Department Overview

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.

Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions.

Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality.

Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Description:

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Accountable for crossfunctional interdepartmental initiatives to deliver value internally or to partner/customer groups
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full endtoend process
Work closely with other internal bank partners to ensure all clients' needs are met

Requirements:

Experienced level of the role with general business and operational knowledge or related skills required
Ability to execute on adhoc standard and nonstandard processes and requests of medium to high complexity with highrisk/financial impact
Identifies and investigates non

- standard operational/reporting/ process issues

Provides recommendations or escalates issues to appropriate area
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
Requires working professional level knowledge of the functional area and/or business areas supported
Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
May operate as a working lead on initiatives as assigned
May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Ability to support multiple functions within the broader businesses
Generally reports to a Group Manager

Additional Information

Undergraduate degree/ college diploma
5+ years relevant experience and/or postgraduate degree and/or certifications

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.