Owner Services Coordinator - Whistler, Canada - Whistler Platinum

Whistler Platinum

Verified Company

Whistler, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Seasonal or Year-round

Join our Team

Role Purpose

The Owner Services Coordinator supports other team members to ensure we maintain exceptional home standards and deliver personalized service to our homeowners.

You will help to respond to a wide variety of owner requests quickly and add personal recommendations and touches to achieve maximum customer satisfaction.

The Owner Services Coordinator plays a vital role in supporting the upkeep of our portfolio of homes by interacting with our maintenance and property services teams and external strata managers.

As you gain experience, you will have an opportunity to manage a small portfolio of homes and maintain and strengthen relationships with existing homeowners.

What You Will Do

This role is a dynamic mix of administrative tasks, spending time in our homes and running errands in Whistler.

Some of your responsibilities include:

Coordinate homeowner arrivals, including welcome gifts, parcel delivery, and concierge requests
Complete weekly home inspections and reports for homeowners
Conduct owner prearrival inspections to ensure we deliver the highest standard of cleanliness and our maintenance team completes outstanding work orders
Recommend upgrades and renovations to the Owner Services Team
Communicate with strata managers on replacement parking passes, commonarea keys and complex maintenance work as needed
Liaise with homeowners and accountants with requests for information
Maintain and update owner profiles, preferences and documents
Source pricing and quotes for appliances, furniture, and insurance
Coordinate the onboarding of new homes with other departments
Assist the marketing team with collating content to produce newsletters for homeowners

What We're Looking For

Driven selfstarter, ready to roll up your sleeves and help where needed
Ability to focus on quality control and small details
Strong sense of pride in your work and the ability to work autonomously
Excellent time management, administrative and communication skills (fluency in written and spoken English).
Experience with Microsoft 365, Google Workspace, competent with spreadsheets, and the ability to learn new digital platforms.
Experience in property management, strata management, or hospitality is an asset.

Requirement:

Ability to work in Canada.
BC driver's license or ability to transfer your license to BC.
Ability to work weekends

What Benefits will you receive?

Wage starting from $24 based on experience
Fulltime employees will be eligible to join the benefit plan after three months, which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
Ski or recreational pass
Access to complimentary golf at Whistler's courses
A flexible, vibrant and collaborative working environment
Access to discounted activities and familiar tours