Isl 15r - Victoria, Canada - BC Public Service

BC Public Service
BC Public Service
Verified Company
Victoria, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Posting Title- ISL 15R - Triage Team Lead- Position Classification- Information Systems R15- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $53, $60,707.

45 annually- Close Date- 1/8/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Land,Water,ResourceStewardship- Ministry Branch / Division- Business Service Desk & Product Transition/Natural Resource Information & Digital Services- Job Summary
Triage Team Lead

Information Systems R15
An eligibility list may be established for future permanent and/or temporary vacancies.


A great opportunity to take the next step in your career


British Columbia's Natural Resource Ministries (NRM) are the stewards of the Province's Crown land and natural resources which reflect the diverse values and interests of all British Columbians.

In order to support the growth of the economy while providing effective environmental stewardship, the province's NRM must transform in order to advance the shared management of British Columbia's natural resources.


Natural Resource Information & Digital Services (NRIDS) is leading the modernization and transformation of business practices for the NRM through continuous improvement projects, new technology options and operational information management/information technology (IM/IT).

NRIDS is providing leadership for IM/IT planning, policy and business process solutions and is also the single authority for all information and technology across the NRM.


The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore.

Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.


This is your opportunity to build your career and to gain a better understanding of all the public service has to offer, such as competitive employee benefits, amazing learning opportunities and a chance to engage in rewarding work with an award winning employer.

The BC Public Service encourages a healthy work/life balance that enables you to take advantage of the community and surrounding area in which you live.

For more information, please visit What The BC Public Service Offers You.


The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service.

For information about the Indigenous Applicant Advisory Service please visit:
Indigenous Applicant Advisory Service - Province of British Columbia ).


NOTE:
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.


Job Requirements:


  • Grade 12 graduation or equivalent.
  • One (1) year of experience providing customer support services in a fastpaced environment.
  • Two (2) or more years of experience providing customer support services in a fastpaced environment.
  • Experience or training in LEAN methodology.
  • Experience supervising or developing team members through coaching
  • Experience providing customer support services in an information technology environment or helping clients to use and understand computer hardware and software.
  • Experience providing customer support services in a call centre environment.
  • Information Technology Certification Program completion, or equivalent.
  • Information Technology Infrastructure Library (ITIL) foundation course for service support/service delivery.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.


APPLICATION REQUIREMENTS:


Resume:

YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.


IMPORTANT:
Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements.

Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.


  • Job Category
  • Information Management/Information Technology, Natural Resource Sector
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