Bilingual Technical Customer Service Agent - Toronto, Canada - TELUS

TELUS

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Toronto, ON, CA Vancouver, British Columbia, CA Fredericton, New Brunswick, CA Calgary, AB, CA Montreal, Quebec, CA- Req ID: Jobs by Category: Health- Job Function: Customer Service- Status: Full Time- Schedule: Regular
Description:

Creating awesome experiences for our customers
TELUS Health has an exciting Canada-wide work from home opportunity for experienced customer service agents with Pharmacy and/or Health Benefits knowledge to join our Customer Experience team
The TELUS Health Team is an Information Technology (IT) leader in Canada that focuses on the health sector.

It develops and manages solutions that automate transactions and the secure exchange of information to increase the process efficiency and quality of service of its customers.

Our team and what we'll accomplish together

What you'll do

Document, troubleshoot and resolve issues through the internal ticketing system
Determine severity of issues and prioritize resolution/escalation
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Demonstrate excellent customer service skills and exceed customer expectations
Preserve and grow your knowledge of help desk procedures, products and services

Qualifications:

What you bring

Bilingualism in French and English is required
Designation as a Registered or Certified Pharmacy Technician is a strong asset
Experience working in a pharmacy, dental office or health benefits/insurance environment is highly preferred
Proficient in Microsoft (MS) Office Suite
Ability to identify, diagnose and resolve issues
Demonstrates excellent customer service skills
Sense of humor and superb communication skills
Ability to thrive in a team environment
Selfmotivated with a thirst for knowledge
Time management skills and ability to multitask
Call center or help desk experience is an asset
Flexibility to work rotating 8 hour shifts in a 7am to midnight environment

A bit about us
Our business is connecting Canadians.

Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most.

When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector.

Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

LI-Remote