Front Desk Agent - Sherwood Park, Canada - Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park
2 weeks ago
Description
Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Duties are not limited
Job Type:
Part-time
Salary:
$15.00-$16.00 per hour
Benefits:
- Dental care
- Extended health care
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location:
One location
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