Follow-up Support Worker - Edmonton, Canada - Bissell Centre

Bissell Centre

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE

Are you a _
Social Worker_ _looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and wellbeing of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fastpaced and dedicated team that works together to realize our vision._

Currently, Bissell Centre is looking for an individual wanting to join the
Housing Outreach Program team. Are you ready to be our
Follow-Up Support Worker and make an impact in our community?

ABOUT THE ROLE
The Follow-up Support Worker (FSW) provides intensive case management support to Housing Outreach Program (HOP). This role is specific to an encampment response in collaboration with Boyle Street Community Services.

The Follow-up Support Worker assists participants to re-connect to their community and become more independent through participant-centered and strength-based goal setting.

The efforts of the Follow-Up Support Worker are evidence based and designed to enhance long term housing stability.

NOTE:
This is a 12-month contract position.

Duties and Responsibilities

Program Delivery

Maintain an active caseload of up to 15 HOP participants
Ongoing support for participants to construct/review/revise and achieve life goals
Support participants with life and daily living skill development as well as sociorecreational interactions in their community.
Provide transitioning levels of supports to participants starting with initial intensive support and moving towards independence and discharge planning
Ongoing Biweekly Supervisions and Weekly group case review (ICM) of participant's evolving journey toward housing stability and program exiting.
Assist participants with troubleshooting issues as they arise including; rent payments, third party payments and/or utility bills, ensuring taxes are completed and teaching budgeting skills as necessary.
Assist team members with evictions/rehousing planning, debriefing, and vacation coverage as required
Ensuring fiscal prudence for expenses related to evictions, rehousings and other program related expenditures.
Provide continual support to landlords and mediate effectively on behalf of the participant as required
Coordinate or attend case conferences with participants and/or their service providers and support networks as required
Conduct ongoing comprehensive global assessments with participants
Monitor and support participants with pest management as needed
Working alone is required, as is familiarity with working alone and following safety protocols

Financial

Manage and record accurate expenses for all participants
Fill out Rental Assistance forms and hand over to designated Rental Assistance Program (RAP) administrator; Ensure 3rdParty Payments (AISH/SFI) are set up for participant
Follow internal financial policies for cheque requests
Maintain accurate mileage and expense logs for reimbursement

General and Administrative

Maintain accurate electronic case notes, computer records, program information, and critical incident reports in a timely fashion
Maintain a current and accurate Participant file for each participant.
Provide latest program information & updated statistics and any other reports as required
Participate in probationary evaluations and annual performance review.
Attend scheduled staff and supervision meetings
Attend trainings as required
Perform other duties as required

Qualifications

Education and Experience

Degree or Diploma in Social Science or related discipline
Minimum of one year related employment experience
Alberta Class 5 License, satisfactory driver's abstract, and a vehicle

Knowledge, Skills and Abilities

Ability to effectively manage a caseload and prioritize time sensitive tasks
Familiarity with issues of poverty, homelessness, mental health, physical health as well as substance use disorders
Familiarity working with high risk and marginalized populations including awareness of historic and current forces affecting Indigenous peoples
Ability to deescalate and dynamically problemsolve in a crisis situation
Ability to create and maintain healthy boundaries with clients and coworkers
Good working knowledge of Microsoft Word, Excel and Outlook as well as general computer literacy; Experience with Efforts to Outcomes (ETO) an asset
Strong written and verbal communication and interpersonal skills, result oriented, good time management, s