Coordinator - IT Helpdesk Support - Montréal, Canada - Air Inuit

Air Inuit

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AIR INUIT CORPORATE PROFILE
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond

24 hours a day, 365 days a year for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 900 employees in one of the world's most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual, and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

POSITION OVERVIEW

Responsible for achieving the expected results or carrying out action plans related to the sustainability of the technology park, notably through the administration of servers, technical assistance to employees when using IT tools and the communication of good use practices.

Supervises the members of his team. Participates in the development of budgets, action plans, objectives and strategies for his sector. Proposes and ensures the implementation of guidelines from higher levels. Sees to the achievement of objectives on time with allocated resources. When dealing with complex and new problems, intervenes and recommends appropriate solutions. In the absence of an expert, can also act as the reference person in his area of expertise.

DUTIES AND RESPONSIBILITIES

Assume the role of coordinator for the IT support offered to Air Inuit users, whose main office is in Montreal in addition to about twenty satellite offices in northern Quebec.

- coordinate efforts devoted to the execution of IT projects (deployment of IT software and equipment).
- manage purchasing and maintain inventory of IT software and hardware.
- manage employee performance evaluations (including their development and training);
- implementation of processes that ensure alignment with business needs and that align with the service levels of industry best practices.
- rigorously monitor and improve procedures and processes in order to optimize the quality of the services offered.
- ensure the creation and development of an internal knowledge base.
- track and analyze trends in support center requests and generate statistical reports.

QUALIFICATIONS

University degree in computer science or equivalent experience.
Minimum 812 years of experience in a similar position.
Technical knowledge:
Excellent knowledge of the MSWindow environment, and hardware.
Excellent knowledge of MSOffice (OneNote, Excel, Word, Outlook, Visio, Project).
Good knowledge of the services and technologies most used in business (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
A natural leadership is necessary.
Excellent oral and written communication.
Excellent time management skills and ability to prioritize work while meeting deadlines under pressure (stress tolerance).
Excellent ability to manage a small work team while keeping the team motivated and results oriented.
Attention to detail and problemsolving skills
Knowledge of industry best practices (ITIL is an asset).
Bilingual (French-English).
Enthusiasm for learning.
Available to travel to Nunavik (Quebec internal flights).
Between 4 to 10 times a year for a trip of 2 to 3 days on average

BENEFITS
Air Inuit provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long-term disability), 6% vacation, telemedicine and EAP program for the employee and his family members, a retirement allowance program, and various other innovative benefits and recognition opportunities

REMUNERATION
The salary is determined according to the company's compensation policy.