Client Information Systems Administrator - Hamilton, Canada - Banyan Community Services

Banyan Community Services

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Banyan is a not-for-profit organization that has provided quality services to the youth justice, children, and senior's community support sectors since 1978.

Banyan is committed to improving the mental, physical, and social well-being of at-risk populations in our service areas of Hamilton, Niagara, Brant, Haldimand, Norfolk, and Wellington.

Purpose of Position

Position Responsibilities

1. CIS Administration_
Coordinate system upgrades.
Investigate system performance issues and give feedback/coordinate solutions with the CIS provider.
Manage user access to the CIS, including adding/removing users, and configuring security roles in alignment with privacy requirements.
Develop and maintain user manuals for each program in the CIS.
Train users and respond to user requests for assistance with the CIS.
Collaborate to continuously improve the efficiency of operations, the user experience, and the quality of data captured in the CIS.
2. Data Management_
Collaborate to understand/assess the operational and data collection needs of Management and other audiences.
Configure the design of programs in the CIS to ensure effective user functionality and to capture data in alignment with identified needs.
Create and implement custom data collection tools in the CIS, such as user defined tabs and webforms.
Regularly audit the data collected to identify and investigate duplicates and exceptions.
Obtain copies of the database from the CIS provider on a quarterly and ad hoc basis
1. Reporting_
Collaborate to understand/assess the reporting needs of Management and other audiences.
Create, test, and verify the accuracy of SQL queries in alignment with reporting needs.
Create and implement custom reports in the CIS (scheduled and ad hoc).
Develop procedures and scripts for data migration.
Provide timely and scheduled reporting to Management and other audiences.
2.

Other Responsibilities:
_

Provide back up and vacation coverage for the Banyan IT helpdesk.
Act as a support to the Quality department in meeting the reporting and analytical needs of the organization.
Help to identify risks by reporting all incidents and near misses following Banyan policy.
Prevent or minimize risk to youth, clients, themselves, and the organization.

Qualifications

University Degree in Computer Science, Information Technology or related discipline.
Five (5) years' experience generating custom reports from a SQL database, working as a database administrator, system administrator or similar.
Demonstrated exceptional proficiency in SSRS.
Basic programming skills (HTML, JavaScript).
Experience training users on custom software.
Experience with producing and analyzing a variety of CIS reports.
Excellent time management skills and ability to work independently on ongoing assignments.
Strong interpersonal and teamwork skills with a proven track record in building and maintaining crossfunctional relationships.
Solution focused, analytical and logical.
Willingness to learn and contribute to solutions as a team member.
Proficiency with Microsoft Office Suite.
Provide and maintain an acceptable Criminal/Vulnerable Sector Record.

Working Conditions

The CIS Administrator will conduct business from the designated office where standard office working conditions and the use of standards office equipment will apply.
Hours of work will fall within normal business hours; however, occasional evening and weekend hours may be required based on organizational needs.
May be required to travel between program sites.
Oncall may be required occasionally for CIS and IT Help Desk.

Banyan is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Banyan is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff.

We are committed to developing inclusive, barrier-free selection processes and work environments.

If contacted in relation to an employment opportunity, please advise our Manager of Human Resources or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Job Types:
Full-time, Permanent

Salary:
$67,258.00-$71,987.00 per year

Benefits: