Computer Support Technician - Toronto, Canada - Workow Canada

Description

ABOUT US
Workow Canada is dedicated to delivering meticulous administration services that cater to a diverse range of needs.

With a primary focus on comprehensive support, tier-1 assistance, inventory management, personnel oversight, and customer service aid, we ensure seamless operational efficiency for various businesses.

POSITION

We are currently looking for 2 part-time Computer Support Technicians to provide technical support and customer support to end users - address any computer (windows and iOS) related issues and set up audio and visual equipment.

JOB DESCRIPTION:

As a valued member of our team, your responsibilities will encompass:

• Acting as the initial point of contact for users in need of technical assistance, which includes but is not restricted to the testing, maintenance, and troubleshooting of video-conferencing equipment and software
• Establishing and upholding Zoom connections, as well as ensuring camera positioning aligns with requirements
• Conducting both onsite and remote troubleshooting to identify the underlying causes of issues
• Escalating unresolved matters to the IT and Admin Specialist and collaboratively resolving technical challenges
• Documenting responses to provide support for events, ensuring accurate tracking of incident progress
• Overseeing equipment usage and monitoring the livestream of events being broadcasted
• Addressing inquiries related to computers and administrative matters from customers
• Collaborating with fellow staff members and users to facilitate seamless daily operations
• Fulfilling any other duties as assigned

QUALIFICATIONS:

• Proficiency in testing, maintaining, and troubleshooting technical issues with videoconferencing equipment and software.
• Extensive familiarity with Zoom, Microsoft Teams, and other videoconference platforms.
• High level of comfort in engaging with individuals of diverse personalities in person, over the phone, and via remote tools.
• Capability to handle heavy equipment, up to 50 lbs in weight.
• Pursuing or holding a college or university degree.
• Ability to multitask effectively and work autonomously.
• Willingness to travel throughout the Greater Toronto Area (GTA).

Desired Skills:

• Exceptional customer service acumen and punctuality.
• Strong organizational skills, enabling effective planning and task management within time constraints.
• Keen attention to detail.
• Aptitude for collaborative teamwork.
• Preferred experience in cadets or military roles.

WORK HOURS:

August to December, with possibility to extend.

While members are contacted for various projects, be prepared to work about 10 to 20 hours per week on:


Weekdays and Weekends:

• 7:30 am to 12:30 pm
• 12:00 pm to 5:00 pm
• 5:00 pm to 10:00 pm

Job Types:
Part-time, Casual, Seasonal, Freelance, Internship / Co-op

Contract length: 4 months

Part-time hours: 15 per week


Salary:
$17.00 per hour


Schedule:

• 4 hour shift
• Day shift
• Morning shift
• On call
• Weekends as needed

Application question(s):

• Please provide you work hours availability, including date and time.

Work Location:
In person