Front Desk Receptionist - Kitchener, Canada - Prestige Auto Collision
3 weeks ago
Description
Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, take messages, and provide information to callers regarding damages, repair process and timeline and costs
- Schedule appointments and maintain calendars for multiple staff members
- Assist with administrative tasks such as filing, data entry, and document preparation
- Manage incoming and outgoing mail and package
- Maintain a clean and organized front desk area
- Provide excellent customer service to clients and visitors
- Handle sensitive information with confidentiality
- Update customers on their repair process and give them correct information on the status of their repairs
- Prepare and inspect all Body shop files for accurate posting and payment before pickup
- Handle all payments after the repairs are completed
- Closeout repair orders
- Occasionally assist with creating estimates if needed
- Other duties as assigned
Qualifications:
- Proven experience as a front desk receptionist or in a similar role
- Strong organizational skills with the ability to multitask and prioritize tasks
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with audatex is a plus
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in data entry and proofreading
- Ability to maintain a professional demeanor in highpressure situations
- Knowledge of office procedures and basic administrative tasks
- Experience working in a auto body shop
- Professional phone etiquette and customer service skills
Salary:
$18.00-$25.00 per hour
Expected hours:
per week
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Experience:
- Front desk: 3 years (preferred)
- Administrative experience: 3 years (preferred)
Work Location:
In person
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