Dispatcher- School Bus - Rexdale, Canada - Stock Transportation
Description
Responsibilities:
- Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to
- Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished
- Communicates all relevant details of driving assignments to drivers to ensure proper execution.
- Assist drivers with routing directions and directs them to perform special services when required.
- Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service
- Notifies District and CSC personnel of all changes in route assignments, emergency situations,
- Maintains route documentation and records (relevant contract requirements, school information,
purpose of providing accurate and reliable information to customers and complies with school board
and province requirements.
- Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure
- Maintains high compliance to dispatch standard operating procedures.
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.
Qualifications:
- High school diploma or GED
- Previous dispatch experience is preferred;
- Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize
- Ability to communicate effectively with colleagues and customers in fastpaced and/or stressful
- Ability to read and interpret documents and instructions from customers and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fastpaced environment, under substantial pressure
- Ability to work within the appropriate level of independence
- Ability to problem solve
- Ability to operate twoway and emergency radio systems
- Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
- Ability to use Microsoft Office Program and computerized routing software.
- Ability to work independently
- Ability to read road and street maps
- Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
- Bilingual abilities a plus
Stock_TOWest
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