Claims Representative Ii - Dartmouth, Canada - Intact

Intact

Verified Company

Dartmouth, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Claims Representative II, Casualty, to join our growing team

Job Description:

We're looking for a Claims Representative II, Accident Benefits, to join our growing team

Are you interested in a rewarding career with a high performing Claims Team? Would you like to play a significant role in guiding our customers along their path to recovery? If the answer is yes, we'd love to hear from you Your experience and expertise in claims will help you deliver outstanding customer service while analyzing and acting decisively based on the medical information received.

Your natural ability to be proactive, prioritize, and think creatively will help you thrive in our collaborative and energetic culture.

Locations can be in either of our hybrid offices: St. John's, Newfoundland, Dartmouth, Nova Scotia, or Moncton, New Brunswick.

What you'll do here:

Proactively manage a caseload of moderate to complex accident benefit claims in a efficient manner and providing an exceptional claims journey for the customer.
Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
Collect reports and statements to determine liability and coverage.
Ensure all cases are clearly documented and meet any or all legislative requirements.
Assist junior staff with daytoday issues, escalating more serious issues to senior specialists, consultant or management staff, as warranted.

What you bring to the table:

A minimum of 2 years of experience adjudicating moderate to complex Accident Benefits and/or Automobile claims.
Previous experience with injury claims, medical knowledge, and rehabilitation case management can be considered.
Completed or working towards Chartered Insurance Professional designation, and have the ability to become licensed in all Atlantic provinces.
Knowledge of the provincial legislation governing automobile insurance.
Excellent customer service and customer driven mindset.
Advanced analytical and decisionmaking abilities.
Positive and enthusiastic team member and contributor
Excellent time management skills.
Strong communication and negotiation skills.
University degree or any combination of training and experience deemed relevant for the role.

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.