Manager, Business Process - Saint-Laurent, Canada - SSENSE

SSENSE

Verified Company

Saint-Laurent, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Group Atallah

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

Reporting to the Senior Director of Operations Excellence, the Manager, Business Process will lead a team of Business Process Owners (BPOs) responsible for building and optimizing our end-to-end operations processes across Supplier, Logistics and Transportation, Fulfillment Centre (FC), Retail and Studio functions by implementing and sustaining process standards across our end-to-end network.

They will collaborate with key decision-makers on the Operations team, internal technology functions and subcontracted partners to ensure a best-in-class fulfillment experience, setting a high standard for safety, customer experience, employee engagement, quality and cost.

The immediate focus will be to support the launch of our state of the art automated Fulfillment Centre and continued optimization of our studio operation in Montreal.

These initiatives are the heart of a multi-million dollar automation and software investment program and are due to go live in Spring 2023.

The incumbent will ensure processes and technology standards are clearly defined ahead of our global network expansion plans over the coming 1-3 years.

Continuous Improvement (50%)

Develop and lead the overall development plan for a complete operational flow streams within the Fulfillment Centre (FC)
Translate and prioritize the workstream development roadmap in conjunction with Operations and Technology partners
Lead and deliver continuous improvement activities focused on operational performance and operational capacity
Deliver tangible financial savings through Operational Excellence processes
Collaborate with Product Managers and Technology teams to develop 'pod' approach to optimization
Foster a culture of continuous improvement and customer focus in all areas and instill the principles of this culture
Perform root cause analysis to identify performance gaps and proactively implement changes to bridge gaps
Work with managers and peers on the implementation of continuous improvement strategies and problem solving
Strive for perfection, delivering solutions that provide our customers with a bestinclass product and service
Identify areas for strategic improvement and lead kaizen events to deliver the changes required
Identify and rectify issues and processes that impact quality such as Defects Per Million Opportunities (DPMO)
Optimize the storage space utilization in line with the seasonal changes and accommodate variations in growth strategies

Process Support & Governance (15%)

Implement developed operational flow streams (Inbound/Outbound/Stock) to other SSENSE FC's and partner operations globally
Learn, share, and adopt best practices within the Operations teams to ensure maximum operational effectiveness
Ensure consistency, visibility and sustainable performance by working with our operations teams to deliver and maintain the highest levels of efficiency and accuracy
Support the delivery of the key metrics for each process area and develop plans for optimization and improvement where required
Monitor business trends and implement proactive measures to ensure consistent operational performance
Champion the adherence to all Health & Safety and quality standards
Support Operational teams in delivering the lowest possible operating costs and the highest level of customer service

Re-Engineering (10%)

Support of new developments in our fulfillment operations, where an entirely new process, solution or operational approach is required
Work with technology teams to ensure that new developments are utilizing the appropriate best practice or process in any new design
Support promotional campaigns by developing and implementing 'pop up' facilities in order to meet business requirements

People Leadership and Development (25%)

Work with Senior Leadership to gauge and monitor team engagement and implement solutions to create a transparent, collaborative and productive work environment
Collaborate with Senior Leadership to establish the department short term objectives for the department and ensure the team's are engaged towards achieving them
Hold weekly oneonones, conduct performance reviews, analyze individual KPIs and assess promotion readiness to help each contributor evolve in their roles
Provide mentorship and