Contact Centre Representative - Edmonton, Canada - Chartwell Retirement Residences

Chartwell Retirement Residences

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Edmonton, Alberta

Full-Time
Ref: Edmonton
April 21, 2023

At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

Key Activities

Customer Service

Provide assistance to customers through inbound telephone calls, by providing information about Chartwell retirement residences and the Canadian retirement living landscape in general.
Gather and document customer details such as current situation, care and services required and or desired along with their contact information. Data to be processed in Chartwell's CRM system and sent to the appropriate homes.
Recognize when scope of inquiry is beyond selfcapacity or customer expectation and escalate through proper channels.

Sales

Identify and act upon all sales opportunities by referring customers to residences and offer personalized visit when the fit is right.
Works with Directors of Sales and Retirement Living Consultants to ensure that customer leads/inquiries are being delivered with correct information.
Successfully adhere to and execute the Chartwell Sales Process.
Meet specific performance standards.
Attends mandatory sales training.

Other

Ensures confidentiality of information relating to residents, families, colleagues, prospective residents, and Chartwell Retirement Residences, etc
Is aware of employee and supervisor's responsibilities
Follows all health and safety policies and procedures.
Practices our corporate values of R. E. S. P. E. C. T. and mantra of Making People's Lives Better.
Other duties as assigned

Qualifications

Experience:

Minimum 3 years in a call center, sales, or customer service role.
Previous experience working in a senior residence, hospitality, or medical care environment is a definite asset.

Education:

A postsecondary diploma or degree from a recognized institution.

Skills & Abilities:

Bilingual preferred (French and English).
Selfmanaged, reliable individual requiring mínimal supervision.
Empathetic and caring interpersonal customer service skills.
The ability to multitask & stay organized as connections are made with customers through phone & live chat.
The ability to type a minimum of 30 wpm.

Special Requirements

Criminal record check and vulnerable persons search.
Must be willing to work rotating shifts through the day (days, afternoons, & evenings) and all days of the week (Saturdays & Sundays included).

Chartwell's commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We thank all applicants for their interest however only those selected for further consideration will be contacted.