Guest Services Associate - Squamish, Canada - Sea to Sky Gondola

Sea to Sky Gondola

Verified Company

Squamish, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our Team Members, and our Guests, have a great experience. Join our Team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

Our Guest Services Associates help people access all the activities we have on offer.

From selling season passes and tickets to answering questions at the ticket window and over the phone to fulfilling the commitments we made to groups this role is about interacting with our Guests and providing a great experience.

Do you love interacting with Guests and providing exceptional customer service?
Do you enjoy striking up conversation with people from all around the world?
Are you passionate about the outdoors?

If so, keep reading to find out more about the role

Duties and Responsibilities:

Regularly interact with Guests, promoting Sea to Sky Gondola facilities and services
Support sustainability goals to reduce waste and energy consumption and encourage employee and guest engagement.
Processing season passes, tickets and group bookings
Proficiently use RTP |ONE system to process all sales and complete payment
Provide personalized information on the area to ensure the best experience for the Guest
Handle Guest concerns in a professional manner with solutions that work for both parties
Take accountability for all sales transactions completed
Handle, record, and deposit all money received and complete cash out procedures correctly
Stay uptodate on all prices, programs, events, and policies of Sea to Sky Gondola
Other duties as assigned

Required Skills and Experience:

Minimum 2 years' experience working within the tourism industry preferred
A passion for people and the outdoors
The ability to build and maintain strong relationships with our Guests and Passholders
Strong attention to detail and accuracy when handling cash
Excellent oral and written communication skills
The ability to remain calm under stressful and highvolume situations
Computer literate and able to learn large amounts quickly and to 'think on your feet'
Mature, friendly, and wellgroomed
Weekend, evening and holiday availability is required
Criminal record check required (Age 18+)

Staff accommodation may be available in newly constructed townhouses and apartments. Please enquire about availability.

Job Types:
Full-time, Seasonal

Contract length: 6 months

Salary:
$17.40-$18.00 per hour

Expected hours:
per week

Benefits: