Mobile Shelter Support Program Case Manager - Toronto, Canada - The Neighbourhood Group
Description
The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community HousePOSITION TITLE:
Mobile Shelter Support Program Case Manager
DEPARTMENT:
Urban Health and Homelessness Services
STATUS:
Contract Full-time, CUPE 7797
HRS /
WEEK:
35
CONTRACT DATES:
ASAP until September 30, 2024 or the return of the incumbent
REPORT TO:
Senior Manager Mobile Community Health Services
HOURLY RATE:
$32.92
GENERAL DESCRIPTION:
As a member of the UHHS department, this position provides direct case management supports to adults living in Covid-19 shelter recovery/isolation hotels as well as clients living in different shelter and respites around the GTA.
This support will serve clients with a complete range of complex issues, including health, financial, housing, legal and life skills issues.
Working from a harm reduction, trauma-informed perspective, case managers provide extensive, direct one-to-one support, on-site visits and telephone contact to assist participants in identifying and achieving self-determined goals.
Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services including substance use and mental health supports, landlords, health care providers, legal institutions, income supports, housing providers and other community services.
This position reports to the Senior Manager Mobile Community Health Services and is part of CUPE 7797.MAJOR DUTIES:
- Conduct intake and assessment interviews with participants.
- Complete detailed assessment, coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports.
- Work with participants to identify and achieve selfdirected goals
- Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings.
- Monitor property issues (rent payment, health and safety, housing standards) and liaise with landlords as required
- Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers
- Connect clients with support in the community based on their needs which will help them achieve and maintain stability, including support groups, life skills groups and social events.
- Support client engagement initiatives within the agency including the volunteer program and peer development initiatives
- Intervene and deescalate crisis situations
- Engage in active team case management and clinical consultation meetings
REQUIREMENTS & QUALIFICATIONS:
- BA/B.S. W plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, lived experience and/or significant related training.
- Minimum 2 years' direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness
- Experience, alignment and commitment to harm reduction principles and practice
- Commitment to antiracism and antioppressive practice
- Formal training in substance use and mental health is an asset
- Strong familiarity and commitment to trauma informed car
- Physically able to travel consistently throughout the city on transit
- Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skill
- Excellent English written and communication skills.
- Proficient with MS Office, and webbased data entry for case management and time/labour.
- Familiarity with Catalyst, Pirouette and the administration of the OCAN is an asset
- Selfdirected, organized, and demonstrated supportive team member abilities
- Certification in Conflict Prevention and Intervention or willingness to obtain certification
Salary:
Up to $32.92 per year
Work Location:
In person
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