Field Service Representative I - Greater Sudbury, Canada - STERIS

STERIS

Verified Company

Greater Sudbury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary:

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field Service Representative is a remote based Customer facing employee, primarily working inside hospitals.

You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.

Duties:

Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS product lines, related product lines, and competitive equipment

This includes:

disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).

Actively promote, support and maintain remote monitoring and diagnostic equipment.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform installations in a lead capacity as required. Perform conversions on standard equipment (e.g. Amsco sterilizers) as required. Scientific Technicians may perform NIST traceable calibrations.
Provide guidance and assistance to entrylevel technicians. May be a mentor during initial sponsor period.
Work closely with District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Proactively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer's expectations of service are exceeded. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. Identify opportunities, sizing, utility requirements, onsite visits, and preinstallation evaluations.
Maintains courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Required Experience:

Associate's degree in Electronics, mechanical or similar degree, plus four (4) years of related experience. Degree requirement will be waived with eight (8) years' comparable experience.
Minimum 2 years experience working on STERIS brand products.
Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
Valid driver's license.
Proficiency in computers and Windows software
General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.

STERIS is a $5 billion, publicly traded (NYSE:
STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity.

Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.

‎ We will work with all applicants to accommodate th