Customer Service Representative - Mississauga, Canada - City of Mississauga

City of Mississauga
City of Mississauga
Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Req ID: 25115


Vacancy Type:
Temporary

Number of Positions: 2

Closing Date: 05/25/2024


Job Summary:


Duties and Responsibilities:


  • Receives and processes payments and deposits, including Letters of Credit ensuring compliance with Cash Handling Policies
  • Assigns correct GL accounts to payments and issues receipts
  • Ensures the safe keeping of funds and sensitive information and maintains records
  • Assists with the reconciliation of daily revenues and bank deposits
  • Interacts and collaborates with other divisions and sections regarding permit process, fee payments, security deposits and other counter services
  • Attends and participates in team meetings and other meetings and keeps up to date with changes procedures
  • Performs other duties as assigned

Skills and Qualifications:


  • Postsecondary education in Business Administration or a related field
  • Minimum 3 years of counter/customer service experience dealing with permits and/or payments
  • Excellent interpersonal and customer service skills along with demonstrated commitment to service excellence, quality and client communication
  • Experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions and preparation of bank deposits
  • Strong attention to detail and math skills are required to ensure correct payments are processed and allocated to the appropriate account numbers
  • Excellent verbal and written communications skills with the ability to explain complex procedures to customers and others
  • Strong computer skills with proficiency with Excel, SQL, Word, powerpoint, and an understanding of database systems
  • Proficient with Infor Public Sector Enterprise System
  • Able to deal with irate/difficult customers as well as stressful and unpredictable situations
  • Ability to work well under pressure and prioritize what needs to be done
  • Able to adapt to changing priorities and be able to multitask on a regular basis
  • Strong organizational and interpersonal skills combined with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors and external agencies
  • Ability to work independently with mínimal supervision as well as work collaboratively in a team environment
  • Must exercise tact and diplomacy, and maintain a high standard of confidentiality with sensitive information

Hourly Rate/Salary:
$ $ 37.95

Hours of Work: 35

Work Location:

Mavis Yard:
Common Building

Department/Division/Section:
T&W/Transportation&Works Dept, T&W/Works Operations & Mntce Division, Technical Services

Non-Union/Union:
Non Union

All personal information is collected under the authority of the Municipal Act.


Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve.

Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City's commitment to Equity, Diversity and Inclusion.


Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.


If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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