Delivery Admin/ Router - Pointe-aux-trembles, Canada - The Brick

The Brick
The Brick
Verified Company
Pointe-aux-trembles, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achieving goals?

The Brick is actively seeking to expand our Fleet & Delivery support team. We need team-orientated players with a great customer-focused attitude


The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous Fleet & Delivery divisions We are currently seeking an enthusiastic and organized Delivery Administration & Fleet Support Representative with a passion for customer service to join our team at The Brick's delivery department This is a Sunday to Thursday position, 4pm to midnight - as a retail operation schedule might change at any time to reflect the needs.


Responsibilities:


  • Answer calls, handle deliveries (when there is no one home, when products are damaged or any complications that may arise on the road.)
  • Create service requests as required, in accordance with company policies and procedures.
  • Reenter invoices, in part or in full, for damaged products or if the customer is not present at the time of delivery.
  • Register department closure
  • Confirm delivery documents are signed and identify errors
  • Confirm status of invoices for all returned items
  • Maintain the highest level of customer service
  • Create nextday routes, respecting values and cubage
  • Administer investigations of workplace injuries, vehicle accidents, property/product damage, as well as loading and delivery reports.

Qualifications:

  • Routing experience is an asset
  • Excellent interpersonal and communication skills, both written & verbal.
  • Exceptional organizational and timemanagement skills required.
  • Must display a positive attitude, be flexible and able to adapt to changing priorities.
  • Ability to multitask and meet deadlines under pressure, without sacrificing detail.
  • Selfstarter and team player; able to work independently with mínimal supervision.
  • Ability to interpret, implement and adhere to organizational policies and procedures.
  • Flexibility to work a variety of shifts, including evenings and weekends, if required.
  • Knowledge of Retail Store Operations & Systems would be a strong asset.
  • Proficiency in Microsoft Office especially Excel, Word & Outlook would be an asset.
Bilingualism (French, English - oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada


Why The Brick?:

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.
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Attach your CV and tell us why you would be a great fit at The Brick
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