IT Professional 2 - Oakville, Canada - Bluelime Technical Services

Bluelime Technical Services

Verified Company

Oakville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Roles & Responsibilities:

Owning and managing employee technology problems/tickets from start to finish
Effectively communicating, managing, and escalating of issues
Building, testing, deploying and recovering of desktops and laptops and ordering of IT equipment and peripherals
Managing tasks and resources relating to projects and service support tickets
Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes
Identifying risk and problems and recommending solutions into complex situations
Providing ideas and suggestions clearly and concisely
Providing Enduser training (virtual and inperson where necessary) to ensure IT processes and expectations are communicated and met
Processing of user account creation / modifications & terminations for various systems
Log service requests, incidents, problems, improvements and feedback
Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fastpaced environment
Capable of handling a challenging, realtime environment with strong and quick onsite troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems
Striving for operational excellence

Qualifications:

Postsecondary education in Computer science / Information Technology
Minimum 3 years of experience providing IT support in a corporate environment (preferably within International Organizations)
Customer service orientation and interpersonal skills
Ability to interface confidently with executive and internal customers
Strong independent problem solving and decisionmaking abilities
Ability to work individually as well as contribute in a global team environment
Proficient with all Windows operating system software and hardware
Strong Working Knowledge of Office 365 suite and Windows 10 environment
Strong knowledge working with Service Now ticketing solution
A person who can translate technical concepts and terms into everyday language and something simple for people to understand
Have personal interest in technology driving to learn new technologies
Has a passion for customer service and wants to exceed expectations