Corporate Concierge - Toronto, Canada - Compass Group

Compass Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You might not know our name, but you know where we are.

That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more.

We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow.

Join us now and point your career forward

Why work with Restaurant Associates? Imagine joining a team that's at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world's best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It's a winning combination. Join us.

Job Details:

Start Date:

ASAP

Wage:

$18.00/hour

Status:

Part Time and Full Time

Schedule:

Must be able to work flexible hours, Monday to Friday

Location:
81 Bay Street, Toronto, ON (CIBC Square)

Important Information:

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Customer Service experience is required
:

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Full Time Benefits:

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No Weekends:

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Exclusive company WorkPerks

Job Summary:

How you will make an impact:

You will be responsible for ensuring the highest level of guest satisfaction is achieved. As the main point of contact for guests, you will provide superior customer service and resolve guest challenges.

As a Corporate Concierge, you will:

Complete the registration/checkin process by inputting and retrieving information from a computer system confirming pertinent information
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the client
Provide guests with information about the facility, services, and amenities
Receive special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions
Field and resolve guest complaints or escalate for resolution to appropriate department
Assist guests in emergency situations
Maintain adequate supplies and functional equipment at the Front Desk
Perform any special assignment deemed by Guest Services manager, or Manager on duty

About you:

Previous Guest Service experience is an asset but not required
Able to work flexible hours, including overnight shifts
Must possess excellent communication skills, both verbal and written
Must be able to fluently speak, read, write and understand English
Able to maintain professional standards while multitasking in an extremely busy environment
Excellent knowledge of the city, including local events, restaurants, shopping and attractions
Able to communicate with guests in a confident and pleasing manner in a variety of situations
Must possess basic computer skills
Must be a team player but able to work independently
Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity