Customer Service Associate - Grande Prairie, Canada - Peavey Industries LP

Peavey Industries LP
Peavey Industries LP
Verified Company
Grande Prairie, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? We have an opportunity for you

Role Summary
A Customer Service Associate is at the forefront of our customer experience. Your primary responsibility is to provide exceptional service to our customers, assisting them with inquiries, purchases, and returns.

Additionally, you'll contribute to the overall store operations by maintaining displays, pricing products, and ensuring the store is organized and clean.

Key Responsibilities
Customer Service

  • Welcome and engage customers in a friendly and approachable manner.
  • Offer knowledgeable advice and recommendations on products to meet customer needs.
  • Deliver outstanding customer service, ensuring customer satisfaction.
  • Cultivate customer loyalty by expressing gratitude and inviting return visits.
  • Address customer concerns promptly and escalate issues to a supervisor when necessary.
  • Handle incoming calls courteously and professionally.
  • Aid customers with packaging purchases, carry outs and product loading, utilizing proper lifting techniques.
  • Process customer purchases, collect payment and provide receipts, refunds, or change as per store policy.
  • Ensure adherence to return and refund policies, obtaining management approval when necessary.
Inventory & Operations

  • Acquire and maintain a comprehensive understanding of store merchandise.
  • Assist in the setup and maintenance of displays according to management directives.
  • Prepare merchandise according to customer orders, including weighing, measuring, and cutting.
  • Maintain stock levels by restocking merchandise as needed.
  • Keep the store and checkout area clean and organized.
  • Perform merchandising and pricing tasks at the point of purchase during downtime.
  • Assist with receiving tasks as required.
Clerical

  • Conduct cash drawer counts at the beginning and end of shifts, ensuring accuracy.
Other duties as assigned
Scope of Role

  • Decisions will generally affect own job
  • Understanding of routine work procedures within an immediate work area gained by a short period of onthejob training
  • Internal &

External Communication:
Requires the ability to exchange routine information with others

  • No direct reports
  • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and
procedures

  • Work is guided by specific procedures and welldefined instructions the employee would normally not deviate
without seeking advice and guidance

  • No budget responsibility
  • No travel required
Minimum Qualifications or Requirements
No education required; high school diploma preferred


Skills:


  • Sales
  • Problem solving
  • Till operation
  • Exemplary customer service
  • Time management
  • Merchandising Displays
Competencies

  • Action Oriented
  • Being Resilient
  • Communicates Effectively
  • Customer Focus
  • Demonstrates Self-Awareness
  • Drives Results
  • Manages Conflict
  • Nimble Learning
  • Persuades
  • Resourcefulness
Only those selected for an interview will be contacted. Please no phone calls.
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