Bilingual Customer Service Representative - Montréal, Canada - Workplace Options
Description
Workplace Options:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions.
Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.
Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.
Description:
Customer Service Representative's work in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community.
Responsibilities:
- Provide a clear explanation of the issues/needs
- Obtain employee's personal information and information on the individual needing care
- Assess the employees needs through targeted questioning
- Obtain desired geographic location for referral search and any personalized criteria
- Provide topnotch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client's needs
- Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee's needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus noncrisis issues
- Schedule: Monday to Friday 8AM to 4:30PM EST
- Salary: $45,000 CAD a year
Benefits:
- Transportation reimbursement
- Gym reimbursement
- Wellness rewards
- Training Reimbursement
- Global Travel Opportunities
- Access to EAP Benefits
Bachelors degree
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