Lead Renewals Account Representative - Richmond Hill, Canada - opentext

opentext

Verified Company

Richmond Hill, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.

As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

What you will be doing:

Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer
Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
Cultivating strong business relationships with the Account Executives and other stakeholders
Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText's support programs
Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
Demonstrating high attention to detail to review and process incoming purchase orders and payments.
Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.
Exhibiting active listening skills to understand customer issues and provide remediation.
Strong understanding of internal tools and processes.
Onboarding, training and assisting in the development of new hires and existing team members
Managing difficult customer situations while using creativity and ingenuity to manufacture a winwin situation for the customer and OpenText

What it takes:

years' experience working within the OpenText Renewals organization or relevant experience.

University/College degree within a related discipline or equivalent work experience
Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
Strong desire in establishing and maintaining strong relationships with client
Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
Goaloriented, positive, a selfstarter, with strong attention to detail and analytical skills
Track record of autonomy, ownership and execution
Strong ability to multitask and prioritize work effectively
Proven experience working in a fluid environment that is ever growing and changing
Proven ability to manage customer interactions and provide remediation for articulated issues.
Solid understanding of internal teams, policies and procedures to ensure a frictionless experience for our customers and internal stakeholders.
Ability to operate in confidence, with integrity when dealing with sensitive information.