Customer Service Representative - London, Canada - TriHQ Inc

Description

• Value qualities like respect, integrity, trust
• Want to be part of something where you know you can have an impact
• Want to genuinely help people
• Have a passion for excellence
• Take satisfaction in a job well done

and for the last fifty-plus years we have been providing the Greater London Area with Fluid Power and Motion and Control solutions for the manufacturing, food, beverage, agricultural and construction markets.

• We are an established dynamic growing company
• It is a place where family and worklife balance matters
• You will be joining a first class team of likeminded, quality, skilled people
• We offer competitive wages with benefits including medical, dental, EAP and RRSP matching
• We provide ongoing educational support and industry training
• It is a place where input is encouraged and everyone has a voice
• Demonstrates a commitment to integrity, high ethical standards and quality in business
• Is an exceptional listener
• Possesses excellent communication and self management skills
• Thrives in a team oriented environment
• Is customer focused with strong problem solving capabilities
• Is organized with above average time management abilities
• Excels at multitasking and has the ability to meet deadlines
• Is able to interface tactfully and effectively with customers at various authority levels
• Is detail oriented
• Is committed to continuous learning
• Has experience in a B2B customer service environment
• Has excellent problem solving and analytical skills
• Is proficient with Windows and Microsoft Office

• Establishing and building rapport with customers
• Thorough consultative questioning to establish the customer's needs and develop solutions
• Providing quotations to customers
• Following up on quotations
• Maintaining a good knowledge of current product offering
• Effectively managing time to meet customers deadlines
• Product sourcing
• Working closely with Outside Sales counterparts

• Customer Service experience required
• Working knowledge of Fluid Power/ Pneumatics/ or Electromechanical a big asset
• A post secondary certificate in a technical/ industrial field a definite plus

We thank all applicants for their interest in our company, however only applicants selected for an interview will be contacted.

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Onsite parking
• Paid time off
• RRSP match

• Day shift
• Monday to Friday

Employees have individual work areas, plexi-glass barriers exist in all areas open to customers, facility provides plenty of space for physical distancing.

• London, ON N6N 1B5: reliably commute or plan to relocate before starting work (required)