Manager, Customer Experience Trainee - Laval, Canada - TD Bank
Description
TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
In this role, you would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advicegiving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
Job Requirements
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A gogetter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fastpaced work environment
Additional Information
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
- Retail Sales & Service
Job Category - Primary
- Retail Banking
- Customer Service
Job Category(s)
- Retail Banking
- Customer Service
Hours
- 37.5
Business Line
- TD Canada Trust
Time Type
- Full Time
Employment Type
- Regular
Country
- Canada
Province/State (Primary)
- Quebec
City (Primary)
- Laval
Work Location
- 1015 Boulevard du Grand-Heron, 1120 Chomedey (A13), Desserte Quest, 2105 Daniel-Johnson Boulevard, 230 rue Saint-Charles, 259 Boulevard De La Seigneurie, Suite C, 2841 Boulevard des Promenades, 2990 Avenue Pierre-Peladeau, 4865 Boulevard Notre Dame, 5060 Boulevard Arthur Sauve, 5880 Boulevard Robert Bourassa, 655 Promenade du Centropolis, 680 Boulevard Arthur Sauve, Cure Labelle and 100th Avenue, Place Carnaval 3855 Boul Le Carrefour
ProvState 2
- Quebec
City(s) 2
- Saint-Eustache
ProvState 3
- Quebec
City(s) 3
- Blainville
ProvState 4
- Quebec
City(s) 4
- Sainte-Therese
ProvState 5
- Quebec
City(s) 5
- Sainte Marthe sur le Lac
ProvState 6
- Quebec
City(s) 6
- Sainte Rose
ProvState 7
- Quebec
City(s) 7
- Saint-Jerome
Job Expires
- 25Aug2023
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