Staff, Desktop Support Specialist - Vancouver, Canada - Rivian

Rivian

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Summary:

As a Staff, Desktop Support Support Specialist, you'll coordinate, diagnose, and troubleshoot requests for assistance at Rivian sites throughout Canada.

You will work onsite everyday in and staff our IT Support walkup Guidepost area.

You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.

This role will ensure best in class support is provided to the Vancouver and other sites throughout Canada.

Responsibilities:

Use ITSM ticketing system (Service Now) to document all work performed
Experience with: Deploying, updating, optimizing, and troubleshooting Windowsbased and Macbased workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Hardware and software provisioning (checkin and checkout). Maintain accurate records in Asset tracking system.
Coordinate with the other IT groups to achieve the committed SLAs and deliver worldclass customer service

Communication

Ability to articulate technical solutions to nontechnical users in simple and easy to understand terms
Occasional work to move/lift IT gear and move within the site
Assist with replacing monitors and other Audio-Visual hardware
Understand basic network troubleshooting of wifi and other Network connectivity issues
Manage relationships with regional hardware vendors and vars
Generate reports/metrics on IT support performed in Canada
Perform User training on end user technologies as needed
Handle logístical support required to build a program to ship and retrieve assets in Canada and the United States.

Qualifications:

5+ years in a fast paced Desktop Support role, where you handled changing priorities, escalations and a high volume of tickets per week)
Experience in a large enterprise IT support organization
Experience in providing End User Training, creating documentation and presentations

Preferred skills

Deploying, updating, optimizing, and troubleshooting Windowsbased and Macbased workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,
Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization
Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs

Tech Savvy

Ability and passion for learning new technology and tools
Passion for Customer Support
A drive to help endusers get what they need to do their jobs the best they can.

Prioritization Skills

The ability to analyze support requests and prioritize them based on impact
Ability to consistently set customer expectations and then meet or exceed those expectations.
Strong documentation skills and the ability to articulate technical solutions to nontechnical users in simple and easy to understand terms

Company Statements:

Equal Opportunity:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.